Shipping & Returns

SHIPPING & RETURNS

SHIPPING

We are happy to always provide FREE shipping to our customers in the US.  It takes 3-5 business days to process your order and 12-20 business days for shipping. Some of our items ship from our headquarters in Florida & in that case you will get your order much sooner. Some of your items may arrive before others and you may receive multiple shipping confirmation emails.

International shipping rate is $5.99 & your items may take up to 40 business days to arrive but we will provide you with a tracking number as soon as your item ships.

By shipping directly from the manufacturer, although it takes longer, we are able to pass the savings on to you. 

We do not guarantee shipping timeframes. There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase.

 

 RETURNS

We hope you never have an issue with your products, but our #1 goal is to make you happy with your shopping experience! We will gladly offer an exchange or refund if you are not completely satisfied with your purchase.  

***Please do not initiate a return if you have not received your item.***

You have 15 days to initiate a return for an item from the time you receive your item.  If 15 days have gone by since your received your products, unfortunately we can’t offer you a refund or exchange.

If you haven't received your item, please use your tracking number to look up the status. If USPS has confirmed delivery through their tracking system, please contact them directly. We are not responsible for lost or stolen packages that were confirmed delivered by USPS. We suggest filing a missing package report with USPS if this is the case. We are not responsible for address error made by customers when placing the order. If an order has been processed, we cannot change the address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have tags still attached & be accompanied by the original packaging.

You will be responsible for paying for your own shipping costs for returning your item.  We recommend shipping through a method you can track, as we are not responsible for items lost during return shipping.

Refunds 

 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. We can only issue returns to your original form of payment. If that is not an option for you, (no longer have that card, don't have access to that account, etc...) we can issue you an in store credit. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@royallysouthern.com